Return & Refund Policy
Last Updated: July 2026
At MA GADGET, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions below.
1. Return Period
You may return eligible products within 15 days of the delivery date.
2. Return Conditions
To qualify for a return, the product must:
- Be in the same condition as when it was received.
- Be free from scratches, dents, cracks, or other damage.
- Include all original accessories, manuals, cables, and packaging.
- Not show signs of misuse, modification, or unauthorized repair.
- Be accompanied by proof of purchase (order number or invoice).
MA GADGET reserves the right to refuse a return if the product does not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
- Products damaged by misuse or accidental damage.
- Products with missing accessories or original packaging.
- Software or digital products that have been activated or downloaded.
- Gift cards and promotional items.
- Products marked as non-returnable at the time of purchase.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed using the original payment method within 5–10 business days, depending on your payment provider.
5. Exchanges
If you receive a defective or incorrect product, we will gladly exchange it for the same item (subject to stock availability) or provide an appropriate solution.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the item and packaging.
7. Return Shipping
- If the return is due to our error (wrong item or defective product), MA GADGET will cover the return shipping costs.
- If the return is for any other reason, the customer is responsible for the return shipping costs unless otherwise agreed.
8. How to Request a Return
To start a return:
- Contact our customer support team.
- Provide your order number and the reason for the return.
- Wait for return instructions before sending the product.
- Securely package the item with all original accessories.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us.
MA GADGET
68 Rue André Karman
93300 Aubervilliers, France
Phone: +33 7 80 23 92 53
Website: www.magadget.fr
Thank you for choosing MA GADGET. We appreciate your trust and are committed to providing quality products and excellent customer service.