FAQ – MA GADGET

🛒 Orders & Products

What products does MA GADGET sell?

MA GADGET sells new and used smartphones, refurbished phones, laptops, MacBooks, tablets, smartwatches and various tech accessories.

Are your used iPhones tested?

Yes. All used iPhones are checked and tested before being shipped to ensure that the main functions of the device are working correctly.

Is the product exactly as shown on the website?

We make every effort to provide accurate product descriptions and photos. For used or refurbished products, the cosmetic condition may vary depending on the selected condition/grade.

🚚 Delivery

How long does delivery take in France?

For deliveries within mainland France, orders are generally delivered within 1–2 working days after dispatch.

How long does delivery take in Europe?

For European deliveries, the estimated delivery time is generally 4–5 working days, although it may take longer depending on the destination, carrier and circumstances beyond our control.

Will I receive a tracking number?

Yes. Once your order has been shipped, tracking information may be provided so you can follow the delivery of your package.

What happens if my package is delayed?

Delivery times are estimates and can occasionally be affected by the carrier, weekends, public holidays, weather or other unforeseen circumstances. If your package is significantly delayed, please contact our customer service.

↩️ Returns & Refunds

What is your return policy?

MA GADGET offers a 15-day return policy. You may request a return within 15 days of receiving your order, subject to our return conditions.

The product must be returned in an appropriate condition, with its accessories and items supplied with the order where applicable.

How do I request a return?

Please contact MA GADGET customer service with your order number and the reason for your return. We will provide you with the necessary return instructions.

When will I receive my refund?

Once the returned product has been received and inspected, the refund will be processed according to the applicable return conditions.

📱 Used iPhone – Replacement & Service Warranty

Do used iPhones have a guarantee?

Yes. Used iPhones purchased from MA GADGET benefit from:

• 1-month replacement guarantee in case of a covered technical problem.

• 6-month service warranty for covered technical issues.

These protections apply to technical problems covered by our warranty conditions.

What does the 1-month replacement guarantee cover?

If a covered technical fault occurs during the first month after purchase, MA GADGET may offer a replacement device, subject to inspection and warranty conditions.

What does the 6-month service warranty cover?

The 6-month service warranty covers eligible technical faults that occur under normal use. Depending on the issue, MA GADGET may repair the device or provide an appropriate solution.

What is NOT covered by the guarantee or warranty?

The guarantee and warranty do not cover damage caused by misuse, accidents or external damage, including but not limited to:

• Broken or cracked screen

• Water or liquid damage

• Physical damage

• Drops or impacts

• Bent or damaged device

• Broken buttons or connectors caused by impact or misuse

• Damage caused by unauthorized repair or modification

• Damage caused by improper use

• Cosmetic damage resulting from normal use

• Damage caused by accessories or chargers not suitable for the device

Any device returned under warranty may be inspected by MA GADGET before a replacement, repair or other solution is approved.

Does the warranty cover battery wear?

Battery capacity naturally decreases with use. Normal battery wear is generally considered normal use and is not automatically treated as a warranty defect.

Can I open or repair the iPhone myself?

We strongly recommend that you do not open or repair the device yourself. Unauthorized repairs or modifications may invalidate the applicable warranty.

💳 Payment

What payment methods are available?

MA GADGET offers several payment methods depending on the order, customer location and payment options available at checkout.

Can I pay in installments?

Yes. MA GADGET offers installment payment in 3x or 4x.

You can choose installment payment:

• Directly on our website during checkout
• At our physical stall/store when purchasing in person.

🔒 Order Security

Is my payment secure?

Yes. Payments are processed through secure payment systems. MA GADGET does not have access to your complete bank card details.

Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible. If the order has already been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.

📞 Customer Service

How can I contact MA GADGET?

You can contact MA GADGET through the contact information available on our website.

When contacting us about an order, please include your order number so we can assist you more quickly.

What should I do if I receive a defective product?

Please contact us as soon as possible after receiving your order. Provide your order number and, where possible, photos or videos showing the problem. Our team will review the issue and explain the next steps.

⚠️ Important Warranty Information

The replacement guarantee and service warranty apply only to eligible technical faults and are subject to inspection.

Damage caused by accidents, drops, liquid, misuse, unauthorized repairs, physical damage or other external causes is not covered.

MA GADGET reserves the right to inspect the product before approving a replacement, repair or other warranty solution.

For complete information, please refer to our Terms & Conditions, Return Policy and Warranty Policy available on the MA GADGET website.